Booking Terms and Conditions

By booking an appointment with LuxeLine, you agree to the following terms and conditions. These policies are in place to protect both client and artist, and to ensure a smooth and professional experience.

1. Booking & Deposit

A non-refundable booking fee is required to secure all appointments.

This booking fee will be deducted from the final treatment cost on the day of your appointment.

Appointments are not confirmed until the booking fee has been received.

2. Cancellations & Rescheduling

A minimum of 48 hours’ notice is required to cancel or reschedule your appointment.

Cancellations or reschedules made with less than 48 hours’ notice will result in the booking fee being forfeited.

Clients who wish to cancel or reschedule their appointment within 24 hours will need to pay 50% of the treatment price upfront to cover the late cancellation, this is not deductible from your new appointment .

Clients who wish to rebook after a no-show must first pay for their missed treatment before being able to rebook.

3. Late Arrivals

Please arrive on time for your appointment.

A grace period of 15 minutes is allowed. Beyond this, your appointment may need to be shortened or rescheduled at the artist’s discretion, and your booking fee will be forfeited.

4. No-Shows

Clients who fail to attend their appointment without notice will forfeit their booking fee and will be liable and charged 100% of the treatment price.

5. Eligibility & Health

Clients must be 18 years or older to receive permanent makeup services.

Certain medical conditions and medications may prevent treatment. A consultation and medical history form must be completed before treatment.

The artist reserves the right to decline treatment if it is unsafe or unsuitable.

6. Results & Touch-Ups

Permanent makeup is a multi-session process. A touch-up appointment is often required 4-8 weeks after the initial treatment and is charged separately unless stated otherwise. If this treatment is not charged, a maximum of two reschedules above 48 hours will be allowed before the treatment is chargeable. If your touch up treatment is cancelled within 48 hours, the treatment will be chargeable and a non-refundable booking fee will be required to re-book.

Individual results vary depending on skin type, lifestyle, and aftercare. No specific results are guaranteed and if additional touch up’s are needed, these will be charged at *insert price here*.

7. Payments & Refunds

The remaining balance must be paid on the day of treatment.

Payments are non-refundable once services have been provided.

Refunds are not offered for completed treatments under any circumstances. Corrections handled at touch-up appointment.

8. Guests & Children

For health and safety reasons, children and additional guests are not permitted in the treatment room.

9. Photography & Media

Before and after photos may be taken for treatment records and marketing purposes.

Clients may request not to have their images used on social media (unless the booking is for a discounted treatment for content purposes).

By booking an appointment, you confirm that you have read, understood, and agree to these terms and conditions.

For any questions:

Nadine Elsham
Email: info@luxelinestudio.co.uk