Cancellation Policy

At LuxeLines Studio, your time and ours is valuable. Please take note of our cancellation and rescheduling policy before booking your appointment:

1. Cancellations & Rescheduling

A minimum of 48 hours’ notice is required to cancel or reschedule your appointment.

Less than 48 hours’ notice will result in your booking fee being forfeited.

Within 24 hours of your appointment, a payment of 50% of the treatment price will be required to rebook. This fee covers the late cancellation and is not deductible from your new appointment.

No further bookings will be accepted until this fee has been paid.

2. No-Shows

Clients who fail to attend their appointment without notice will forfeit their booking fee.

A 100% charge of the treatment price will apply and must be paid before any future bookings can be made.

3. Late Arrivals

Please arrive on time to ensure the best possible service.

A grace period of 15 minutes is allowed.

Arrivals beyond this may result in your appointment being shortened or rescheduled at the artist’s discretion, with your booking fee forfeited.

4. Emergencies

We understand that genuine emergencies can happen.

If you are unable to attend due to a documented emergency, management may, at their discretion, waive or adjust the cancellation fees.

This is assessed on a case-by-case basis and supporting documentation may be required.

For any questions:

Nadine Elsham
Email: info@luxelinestudio.co.uk